Rasha Rahaman
West Palm Beach, FL · Available for Opportunities

Rasha

Rahaman

Full Stack Software Engineer at American Express · Founder of PalmBeachTech.io

Georgia Tech MSCS (ML/AI) · Patent Holder · AWS Certified · Lean Six Sigma

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$3M+
Annual Cost Savings
18
Global Markets
6+
Years Experience
1
Patent Holder
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01
About

Engineer.
Entrepreneur.
Innovator.

Rasha Rahaman is a Full Stack Software Engineer and Product Manager based in West Palm Beach, Florida, with over six years of experience building enterprise-grade systems at Fortune 500 companies including American Express and Verizon. He holds a Master of Science in Computer Science from Georgia Tech with a specialization in Machine Learning and AI (GPA 4.0), an MBA in Finance from FIU, and a B.S. in Computer Science.

At American Express, he has led disaster recovery initiatives across 18 global markets, architected GenAI-powered call summarization systems, and driven over $3M in annual cost savings. His work spans Python, Java, SQL, API microservices, and ETL pipelines at enterprise scale.

Beyond his corporate career, Rasha founded PalmBeachTech.io, a software development company bringing intelligent automation and custom software solutions to Palm Beach County businesses. He holds US Patent No. 11,792,447 in audio watermarking and is an active mentor through Take Stock in Children.

Community Leadership
College Coach at Take Stock in Children — mentoring first-generation, at-risk high school students in West Palm Beach since January 2022.
Credentials
M.S. Computer Science — ML/AI
Georgia Institute of Technology · GPA 4.0
MBA, Finance
Florida International University · GPA 3.71
B.S. Computer Science
Florida International University · GPA 3.03
Patent Holder · US 11,792,447
Audio Watermarking Phase Shift · Nielsen Holdings
AWS Cloud Practitioner
Amazon Web Services
Lean Six Sigma
Process Optimization
02
Career

Professional Experience

American Express

Current
Full Stack Software Engineer I
Sunrise, FL
July 2023 – Present
  • ›Spearheaded 6 Disaster Recovery (DR) initiatives for Connex-PSF dialer across 18 global markets — 0 downtime, 100% compliance.
  • ›Led migration from legacy to POA dialer for European consumer and commercial credit accounts using Python, Java, and SQL.
  • ›Designed a dialer feedback system integrating API microservices and ETL pipelines to automate customer record updates and optimize redial strategies.
  • ›Currently developing a GenAI-powered call summarization system using large language models to auto-generate structured, compliance-ready call summaries across 18 international markets.
PythonJavaSQLETLAPI MicroservicesGenAILLM

American Express

Full Stack Software Engineer II
Sunrise, FL
January 2022 – July 2023
  • ›Developed a market-based Python process for daily testing of outbound dialer services across 7 international markets.
  • ›Designed a Java process to enhance SMS communication security between outbound dialers and card members across 7 markets.
  • ›Directed a team of 686 dialer colleagues during production, driving $3M+ in annual cost savings and a 5% budget increase.
PythonJavaSMS SecurityDialer SystemsTeam Leadership

Verizon

Product Manager
Dallas, TX
June 2021 – January 2022
  • ›Orchestrated validation of network capacity requirements for the 5G RTX project installation build-out.
  • ›Drove strategic recruitment as Campus Ambassador, engaging 700+ students to build a rich talent pipeline.
  • ›Automated Harvest Product capacity procedures, resulting in a 2% capacity increase and improved operational efficiency.
5GProduct ManagementAutomationStakeholder Engagement

Verizon

Product Manager Intern
Tampa, FL
June 2020 – August 2020
  • ›Redesigned the VTS application reporting tool for field service technicians using Python, enabling precise vehicle performance tracking.
  • ›Consolidated diverse data sources into a unified database, reducing annual VZB power costs by 22%.
PythonData AnalysisReporting Tools

Nielsen Holdings

Product Developer Intern
Oldsmar, FL
June 2019 – August 2019
  • ›Innovated US Patent No. 11,792,447 — an audio watermarking technique for the Personal People Meter (PPM) device using Python and C#.
  • ›Implemented a phase shift in PPM, enhancing security infrastructure by 80% in the production line.
PythonC#Audio WatermarkingPatentSecurity
03
Work

Featured Projects

Enterprise AIIn Development
American Express · 2024–Present

GenAI Call Summarization System

Currently developing a production-grade GenAI-powered call summarization system at American Express, leveraging large language models to automatically generate structured, compliance-ready summaries of agent-customer call transcripts across 18 international markets.

Impact

Actively reducing post-call documentation time for agents, improving compliance tracking accuracy, and integrating seamlessly into the existing ETL pipeline and API microservices architecture — currently in active development and rollout.

Key Features
  • ›LLM-powered transcript analysis and structured summary generation
  • ›Integration with existing ETL pipelines and API microservices
  • ›Compliance-ready output format for regulatory requirements
  • ›Multi-market deployment across 18 international markets
  • ›Automated quality assurance and summary validation
GenAILLMPythonETLAPI MicroservicesNLPAWS
SaaS ProductIn Development
PalmBeachTech.io · Ongoing

Gas Station Manager App

A comprehensive mobile and web application designed to modernize gas station operations for independent owners and chains. The platform consolidates inventory management, fuel monitoring, employee scheduling, and financial reporting into a single real-time dashboard.

Impact

Targeting the underserved independent gas station market in Florida, this platform aims to reduce operational overhead, prevent fuel shortages through predictive alerts, and provide owners with the same data-driven insights available to large chains.

Key Features
  • ›Real-time fuel level monitoring with automated low-inventory alerts
  • ›Daily sales analytics and revenue tracking dashboards
  • ›Employee scheduling and shift management module
  • ›Vendor management and purchase order automation
  • ›Compliance tracking for environmental and safety regulations
  • ›Fuel pricing optimization based on market data
  • ›Multi-location support for chain operators
ReactFlutterPythonAWSPostgreSQLReal-timeMobile
VentureLive
Founder · 2023–Present

PalmBeachTech.io

Founded PalmBeachTech.io to bring enterprise-grade software development and intelligent automation to Palm Beach County businesses. The company transforms how local businesses operate through custom software solutions, process automation, and system integration.

Impact

Serving Palm Beach County businesses with 24-hour response time, end-to-end project support, and measurable ROI. Bridging the gap between enterprise technology capabilities and local business needs.

Key Features
  • ›Process automation — eliminating repetitive workflows and manual data handling
  • ›Secure system integration — enterprise-grade API connections between business tools
  • ›Custom software development — from concept to launch in weeks, not months
  • ›Real-time project tracking dashboards for full client visibility
  • ›Technology consulting and digital transformation strategy
Process AutomationSystem IntegrationCustom SoftwareConsultingReactPython
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04
Expertise

Technical Skills

{ }Languages
Python3JavaJavaScriptTypeScriptCC++C#SQLRRustGoLangSolidityHTMLCSS
[ ]Frameworks & Libraries
ReactFlutterFastAPISpring BootNode.js
☁Cloud & Infrastructure
AWS (Certified)ETL PipelinesAPI MicroservicesKafkaDockerPostgreSQLMySQL
⬡AI & Data
GenAI / LLMNLPMachine LearningData AnalysisAudio ProcessingPolygonBlockchain
◈Product & Management
Agile MethodologiesProduct StrategyStakeholder EngagementProduct DeliveryQuality AssuranceStrategic StorytellingLean Six Sigma
15+
Programming Languages
5+
Years at Fortune 500
18
Markets Served
700+
Colleagues Led
Achievements

Patents, Certifications & Impact

⬡2019
Patent

US Patent No. 11,792,447

Audio Watermarking · Personal People Meter (PPM) Phase Shift

Innovated a novel audio watermarking technique for Nielsen's Personal People Meter device using Python and C#. The phase shift implementation enhanced security infrastructure by 80% in the production line.

☁Active
Certification

AWS Cloud Practitioner

Amazon Web Services

Certified in AWS cloud fundamentals, architecture, security, and pricing. Applied in production environments at American Express for scalable infrastructure.

◈Active
Certification

Lean Six Sigma

Process Optimization

Certified in Lean Six Sigma methodology for process improvement, waste reduction, and operational efficiency — directly applied in dialer optimization projects at American Express.

◉2023
Impact

$3M+ Annual Cost Reduction

American Express · 2022–2023

Directed a team of 686 dialer colleagues during production operations, implementing process improvements that resulted in over $3M in annual cost savings and a 5% budget increase.

05
Contact

Let's Connect

Whether you're looking to collaborate on a project, explore business automation for your company, or discuss opportunities — Rasha is open to meaningful conversations.

For software development and business automation inquiries, visit PalmBeachTech.io for a free quote within 24 hours.

LocationWest Palm Beach, FL